Frequently Asked Questions...

LOST YOUR USERCODE OR PASSCODE?
Please enter the email address used during subscription and in a short while you'll recieve the requested information. If you have any problems using this service, please email livesupport@verotel.com.

Question:
How often do you update with new movies?
Answer:
Every month we update about 500 hour new movies!!!

Question:
Can I access all movies on the site as a member?
Answer:
Yes, you get unlimited access to every single movie on the entire site, 24/7.

Question:
I don't have a creditcard. Is there another way for me to become a member?
Answer:
Yes, You can use Phone, SMS or Check.

Question:
How anonymous and safe is my payment?
Answer:
Verotel.com and Epoch.com handles all payments done to filmpalatset.com. It's their name (Epoch) or (Verotel) that will show up on your account, and not ours. We never get to see your cardnumber. Only Epoch or Verotel recive that information.

Question:
Do I need to update something on my computer?
Answer:
Unless you have a browser from the stone age, you probably won't have to update anything. However, filmpalatset.com (and other sites on the web) work optimally in later versions of browsers and media players. Click on the links below, and you can update your browser and media players for free.

Browsers:
Download latest version of Netscape.
Download latest version of Explorer.
Download latest version of Opera.
Download latest version of Firefox.

Media players:
Download latest version of Windows Media Player.

Question:
Broadband or dial-up?
Answer:
Broadband is recommended to get the best result as a member of Filmpalatset.com.
Dial-up will work too, but movie quality will be slightly reduced.

Question:
Can I connect my computer to my TV and watch your movies on my TV instead?
Answer:
Of course. All you need is a S-video cable.

1. Get a S-video cable. Sometimes they're called S-VHS.
(1.1) Get a scart adapter with S-video outlet if you don't have one in your TV:
2. Turn the TV on.
3. Turn the computer on.
4. Access sceen settings. The diagram should show two screens.
5. If you don't have any image, try diferent settings.
6. If your screen is in black/white, your computer is set to NTSC. Change it to PAL in "Advanced settings".
7. If it's still black/white, your TV can't handle S-Video. Set it to composite instead.
8. That's it! Enjoy our movies on your TV!

Question:
Can I watch movies in fullscreen?
Answer:
Of course. All our movies can be watched in full-screen.

Question:
Is it safe for me to give my creditcard number on the web?
Answer:
Yes, it is. We do not store your creditcard number in any way. When you fill in your creditcard number, it is sent via an encrypted page to our payment service provider Epoch, who checks the validity of the card, and that they can withdraw the money from it. When that is completed, you receive your username and password. It will be e-mailed to the address you supply us with. Even though it's highly unlikely, if someone were to hack into our system, they won't find any creditcard numbers. Both our communications with you, and with our payment service provider Epoch, are done with encrypted, safe means.

Question:
When registering I get an error message that says that my creditcard is unvalid?
Answer:
This means that the transaction isn't completed, and no money has been charged to your account since something is wrong. Try again and think of the following: